Frequently Asked Questions
We know that planning a celebration of your loved one’s life can be a stressful experience. We are here to make your experience as hassle-free as possible, and we are happy to answer all of your difficult questions. Caskets are typically one of the most price inflated items needed for a funeral or ceremony. Now, your options are significantly broader, and we are here to make your experience a little bit smoother by answering all of your difficult questions. Our focus is on the highest quality coffins, caskets, and urns at affordable prices, which we offer thanks to close relationships with manufacturers. If you are wondering how to buy a casket online, how much caskets should cost or looking to inquire about casket shipping, we have assembled a helpful guide of frequently asked questions to guide you through the process. At Divine Caskets, we work to instill a sense of trust with our customers and are happy to assist you through the process during the trying time. Our customer service operators are available 24 hours a day, 7 days a week to help you with your most urgent questions, so call us today.We need the casket the next day. Can you guarantee delivery?
We offer FREE Next Business Day White Glove Delivery to all Bay Area funeral homes. (White Glove delivery includes the following services: remove all packaging material, schedule delivery with funeral home, real time status notifications)
We offer FREE 2-3 Business Days Standard delivery for all casket orders going to California major metropolitan areas. Standard delivery hours are 9 am to 5 pm Pacific Time. You can also choose the additional $100 Next Business Day service.
For shipping outside of California, please see the Ship Rates page or call for details.
Please note that shipping rates apply to commercial addresses only (i.e. funeral home). For residential address, additional time and charges will apply.
Same day and weekend delivery also available for the Bay Area locations. Please call for availability.
TIP: We advise our customers to avoid ordering a casket the day before the funeral service (with exception of Bay Area orders where same-day delivery option is available). We strongly recommend the Next Business Day expedited delivery option for orders being placed less than 4 business days before the funeral to ensure delivery in time for the service. Even with the extra shipping fee, you still save thousands when buying from Divine Caskets.
Order must be placed before 12 PM Pacific Time. Restrictions may apply. Please see the disclaimer below.
Disclaimer: Some rural areas may take longer for transit time (See our Next Day Service Areas page). All orders placed on Friday, Saturday, or Sunday after 12 PM Pacific Time, will leave our warehouse on the following Monday. Divine Caskets will not be held responsible for delays in delivery time or date caused by the shipping company for any reason including, but not limited to weather or natural disaster. Please place your order early to give us ample time for delivery.
How does your Airport Pickup work?
If you live close to an international airport and have access to a transportation vehicle large enough for a casket (e.g. pickup truck), we can ship the casket to the cargo terminal within 1-2 days. Please call us for availability and pricing.
Why the prices of the caskets are lower than the funeral homes and other online stores?
We have long term low price contracts with established casket manufacturers so that we can offer our customers with unbeatable low pricing.
Can you guarantee the quality of the casket?
Yes, our independent inspection teams went through an extensive quality control process at the factory to ensure each casket is of the highest quality. We offer a return or exchange policy if you are not satisfied with the casket. Please refer to our return policy.
What does BBB accreditation mean to me when buying from Divine Caskets?
BBB (Better Business Bureau) accreditation means extra assurance to you that Divine Caskets follows strict business practice. We are committed to making your online purchase safe and efficient. Your product will be delivered in good condition and will arrive at your destination on time, reassuring you made the right decision buying from someone who cares about the funeral service as much as you do.
TIP: If you see an online store with the BBB logo, always click on the logo to confirm its status and rating. Always making sure the company is BBB accredited with matching company name. A real BBB logo will take you to the BBB web site for the company's info and reviews.
The Funeral home advises me not to buy the casket online.
Funeral homes do not want to lose business from you. However, more funeral homes are welcoming caskets from established outside casket vendors like Divine Caskets in order to serve the best interest of their clients.
The Funeral home would not accept caskets from another vendor.
According to the Federal Trade Commission, to encourage fair trade and protection for the consumers, the funeral homes would have to accept caskets from an outside vendor.
Will the funeral home charge a fee to use the casket?
State and Federal laws prohibit any additional fees from being assessed to your casket purchased by your funeral home.
If I purchase a casket from an outside source, is it necessary to inform the funeral home?
In order to avoid the funeral home to charge you a higher fee knowing that you may provide your own casket, it is not necessary to inform them that you are purchasing the casket from an outside source until they provide you with their General Price List (GPL); which is an itemized list of prices for the various goods and services the funeral provider offers. Under the current Federal Trade Commission rule, all funeral providers must provide their GPL or an itemized list of their goods and services to the consumers. State and Federal laws prohibit funeral providers from adding any additional fees or surcharges on caskets purchased from elsewhere.
Can I buy the casket for later use?
Yes, but we do not recommend it. We understand there are exceptions based on an individual's circumstances. We offer a 6 months FREE storage and delivery to your destination upon request.
Do you sell caskets for the cremation?
All our wooden caskets can be used for cremation. However, you should check with the crematory first if you selected a casket with metal parts. 99% of the crematories have no problems removing any metal components after the cremation process.
What is a memory tube?
It is a small glass tube that is commonly used to place the identification of the deceased person. In the event of a natural disaster, the body of the deceased can be identified without re-opening the casket. Other uses: One can place a tiny note to your deceased loved one. All our 18 gauge metal caskets come with the memory tube with no additional charge.
What is the gauge number representing metal caskets?
The lower the number, the thicker the steel is. Therefore, usually an 18 gauge casket will cost more than a 20 gauge.
What is a sealer or gasket casket?
It is a rubber seal on the gasket to keep water and air out. Please note, it has not been proven that a sealer casket can slow the decomposition of a body. However, a sealer casket may be required if transporting the deceased across the state line or transporting by air, sea, or train.
All our metal caskets come with the rubber sealer with no additional charge.
What kind of packaging do the caskets come in when shipped?
Our caskets are delivered with protective packaging. The caskets are surrounded with styrofoam to protect from impact and scratches. Then it is put in a cardboard box for extra protection.
Unfortunately, some (very few) funeral homes are not willing to dispose of the packaging of the delivered casket and would require the customer or transportation company to take away and dispose of all packaging materials. If the funeral home has such a requirement, please do not be alarmed nor worry. Customers have 2 choices:
1. Do it yourself - At the time of delivery, take away the packaging and dispose of it yourself. The packaging is a cardboard box (can be folded up) and styrofoam (can be easily cut or broken into pieces). The packaging can then be taken away in your car, and be disposed of.
2. Have the delivery company take the packaging away for a $50 fee. Please let us know at the time of purchase if you require the packaging disposal service (This service may not be available for some areas. Customer will not be charged for this service until we have confirmed the packaging has been disposed of by the delivery company.)
Please note: If Divine Caskets has not been informed prior to delivery about the disposal requirement, we cannot instruct the driver to take away packaging.
Free White Glove funeral home-friendly delivery is included for Bay Area customers. All packaging will be taking care of free of charge!
How complicating is the process to order a casket online from Divine Caskets?
Ordering from our online store is an easy process. Our online store and toll free calling center are open 24 hours a day, 7 days a week to assist you if you have any questions with your order. All major credit cards as well as PayPal are welcome. After you placed the order, our Customer Service will contact you to confirm the purchase. Customer Service will then contact your funeral home to arrange for delivery.
I typed in the address for Divine Casket but it went to another casket company website. Are you affiliated with any other casket company or go by another store name?
No, we are NOT affiliated with other casket company that uses a similar name nor do we endorsed their products.
Our name of Divine Caskets is a registered trademark with the United States Trademark and Patent Office. Unfortunately the other company has infringed on our registered trademark and has leveraged our business reputation. We are in the process of having this matter resolved. We apologize for the confusion this may have caused. Please note that our website address has the two "i"s for the word "divine" and the "s" at the end of the word "casket". www.DivineCaskets.com
How do you distinguish yourself from other online casket stores?
At Divine, we are not only offering the lowest pricing, but we also work hard to make sure customers are satisfied with our products and services. We continue to strive in maintaining our "A+" level rating with the Better Business Bureau.
Please feel free to contact us if you have any further questions or need assistance.