Frequently Asked Questions
We need the casket the next day. Can you guarantee delivery?
We guarantee next business day (9am - 5pm) FREE delivery within California for casket purchases (Order must be placed before 2PM PST. Restrictions may apply. Please see disclaimer below). We also offer low rate ground shipping
and major airport pickup for other states, please call for details.
Disclaimer: Shipping to residential addresses instead of funeral homes will usually take an additional day. Some rural areas may take longer for transit time (See our Next Day Service Areas page). All orders placed on Friday after 2PM PST, Saturday, and Sunday, will leave our warehouse on Monday. Please feel free to contact us if you have any further questions or need assistance.
Why the prices of the caskets are lower than the funeral homes and other online stores?
We have long term low price contracts with established casket manufacturers so that we can offer our customers with unbeatable low pricing.
Can you guarantee the quality of the casket?
Yes, our buyers went through extensive quality control process at the factory to ensure the caskets are of the highest quality. We offer a return or exchange policy if you are not satisfied with the casket. Please refer to our return policy.
Funeral home advises me not to buy the casket online.
Funeral homes do not want to lose business from you. However, more funeral homes are accepting caskets from another vendor in order to serve the best interest of their clients.
Funeral home would not accept caskets from another vendor.
According to Federal Trade Commission, to encourage fair trade and protection for the consumers, the funeral homes would have to accept caskets from another vendor.
Will funeral home charge a fee to use the casket?
State and Federal laws prohibit any additional fees from being assessed to your casket purchased by your funeral home.
If I purchase a casket from an outside source, is it necessary to inform the funeral home?
It is not necessary to inform the funeral home that you are purchasing the casket from an outside source until they provide you with their General Price List (GPL), which is an itemized list of prices for the various goods and services the funeral provider offers. Under the current Federal Trade Commission rule, all funeral providers must provide their GPL, or itemized list of their goods and services to the consumers. State and Federal laws prohibit funeral providers from adding any additional fees or surcharges on caskets purchased from elsewhere.
Can I buy the casket for later use?
Yes but we do not recommend. We understand there are exceptions based on individual's circumstances. We offer a 6 months storage and free delivery to your destination within the state of California.
Do you sell caskets for cremation?
All our wooden caskets can be used for cremation. However you should check with the crematory first if you selected a casket with metal parts. 99% of the crematories have no problems removing any metal components after the cremation process.
What is a memory tube?
It is a small glass tube which is commonly used to place the identification of the deceased person.
In the event of a natural disaster, the body of the deceased can be identified without re-opening the casket. Other uses: One can place a tiny note to your deceased loved one.
All our 18 gauge metal caskets come with the memory tube with no additional charge.
What is the gauge number representing for metal caskets?
The lower the number, the thicker the steel is. Therefore, usually an 18 gauge casket will cost more than a 20 gauge.
Why do some of the 18 Gauge caskets have Stainless Steel tops?
Although brush finished 18 Gauge caskets are very popular due to their distinctive looks, the brushed area are more subjective to rusting. Therefore, we at Divine, choose to use Stainless Steel tops on all our brush finished 18 Gauge caskets.
This hybrid styling provides our customers with NOT ONLY the ECONOMICAL 18 Gauge pricing, but also with Top Superior Quality in its category.
At Divine, we always offer the best quality products without charging the premium to our customers.
What is a sealer or gasket casket?
It is a rubber seal on the gasket to keep water and air out. Please note, it has not been proven that a sealer casket can slow the decomposition of a body. However, a sealer casket may be required if transporting the deceased across state line or transporting by air, sea, or train.
All our metal caskets come with the rubber sealer with no additional charge.
What kind of packaging do the caskets come in when shipped?
Our caskets are delivered with protective packaging. The caskets are surrounded with styrofoam to protect from impact and scratches. Then it is put in a cardboard box for extra protection.
Unfortunately some (very few) funeral homes are not willing to dispose the packaging of the delivered casket, and would require the customer or transportation company to take away and dispose all packaging materials. If the funeral home has such a requirement, please do not be alarmed nor worry. Customers have 2 choices:
1. Do it yourself - At the time of delivery, take away packaging and dispose it yourself. The packaging is a cardboard box (can be folded up) and styrofoam (can be easily cut or broken into pieces). The packaging can then be taken away in your car, and be disposed.
2. Have delivery company take packaging away for a $35 fee. Please let us know at the time of purchase if you require the packaging disposal service (This service may not be available for some areas. Customer will not be charged for this service until we have confirmed the packaging has been disposed by the delivery company.)
Please note: If Divine Caskets has not been informed prior to delivery about the disposal requirement, we cannot instruct the driver to take away packaging.
How complicating is the process to order a casket online from Divine Caskets?
Ordering from our online store is an easy process. Our online store and toll free calling center are open 24 hours a day, 7 days a week to assist you if you have any questions with your order. All major credit cards are welcome. After you placed the order, our Customer Service will contact you to confirm the purchase. Customer Service will then contact your funeral home to arrange for delivery.
What does BBB accreditation mean to me when buying from Divine Caskets?
BBB (Better Business Bureau) accreditation means extra assurance to you that Divine Caskets follows strict business practice. We are committed in making your online purchase safe and efficient. Your product will be delivered in good condition and will arrive to your destination on time, reassuring you made the right decision buying from someone who cares about the funeral service as much as you do.
How do you distinguish yourself from other online casket stores?
At Divine, we are not only offering the lowest pricing, but we also work hard to make sure customers are satisfied with our products and services. We continue to strive in maintaining our "A" level rating with the Better Business Bureau.